Job Title: Call Handler
Location: Cardonald, Clydebank, South Queensferry, Aberdeen
Salary Band: Band 3 £16,660 (Pro-Rata for part time hours worked plus Enhancements for working in the Out of Hours Period)
12 and 16 (weekends only) 18, 24, 30, 37.5
Midweek shifts (Monday – Friday) are all in the out of hours period and will normally involve start times from 6pm.
MAKE A DIFFERENCE EVERYDAY
If you are looking for job satisfaction and making a real difference to people, we can offer you a post which is exceptionally rewarding.NHS 24 is Scotland’s provider of national Telehealth and Telecare services.
As a Call Handler, you will be a key point of contact for callers.
You will collect and record information, identifying people in need of an immediate response, direct callers to clinical colleagues for further assessment or health information or to other NHS services.
WHAT IS IMPORTANT FOR THE ROLE?
You must be committed to delivering a high standard of customer service and weekend and public holiday working is essential.
To be considered for this role you must provide evidence in your application of outstanding communication, interpersonal and team-working abilities, and the ability to cope under pressure.
You will have good IT and typing skills.
Essential to the role is the ability to demonstrate experience of excellent customer care, and an interest in healthcare.
We offer an intensive induction and training programme along with coaching and on-going personal development.
WHEN WOULD I WORK?
The shifts are based on a flexible rota that works 8 weeks in advance. For 18, 24, 30 and 37.5 hour rotas there will be a requirement for you to work days, evenings, nightshift, weekends, NHS 24 public holidays and public holidays taken across Scotland by other NHS boards. There will also be a requirement for you to work a minimum of 5 in 8 weekends.
12 and 16 hour rotas will involve weekend only working, with no nightshifts, and you will work 8 of of 8 weekends.
All rotas will include covering all shifts for public holidays including Christmas, New Year, Easter and other local and public holidays taken by other Health Boards.
CAN I COMBINE THIS ROLE WITH MY CURRENT JOB?
Where you choose to combine working with NHS 24 and another employer, you should note that NHS 24 strictly adheres to the Working Time Directive regulations of staff working no more than 48 hours per week on average across all employments.
Think about your previous experiences and the use of your interpersonal, communication and team working abilities.
Why do you feel that your experiences would bring benefit to a role as Call Handler at NHS 24?
Applications will only be accepted on the NHSScotland application form, which must be completed in full, with a detailed statement in support of your application.
CVs will not be accepted.
To download an application form visit www.nhs24.com/jobs.
Alternatively contact the HR Business Support Team on firstname.lastname@example.org or text nhs 24 CH followed by your e-mail address to 81400.
Please note that email applications must be sent as a MS Word document, we cannot access links to SkyDrive files.
The closing date for the receipt of applications is Wednesday 1st April 2015 at 5pm, however, candidates are encouraged to submit their applications as soon as possible.
*Candidates submitted via Recruitment Agencies will not be considered for this post.
NHS 24 is committed to Equality & Diversity http://www.nhs24.com/AboutUs/OurPolicy/EqualityDiversity